{"id":418,"date":"2021-09-27T12:03:53","date_gmt":"2021-09-27T19:03:53","guid":{"rendered":"https:\/\/qa0.bookingcircle.com\/tw\/?page_id=418"},"modified":"2021-09-27T19:16:50","modified_gmt":"2021-09-28T02:16:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/qa0.bookingcircle.com\/tw\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-qo3kl-aa3c7e3cebd08be1805ddea9708a43b1\">\n.avia-section.av-qo3kl-aa3c7e3cebd08be1805ddea9708a43b1{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/qa0.bookingcircle.com\/tw\/wp-content\/uploads\/sites\/3\/2021\/08\/bookingreservation.jpg);\nbackground-position:0% 0%;\nbackground-attachment:fixed;\n}\n.avia-section.av-qo3kl-aa3c7e3cebd08be1805ddea9708a43b1 .av-section-color-overlay{\nopacity:0.6;\nbackground-color:#3e6792;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-qo3kl-aa3c7e3cebd08be1805ddea9708a43b1 main_color 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av_one_half  avia-builder-el-6  el_after_av_one_half  el_before_av_hr  flex_column_div '   ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ku2yp9ui-bea7afb59b286bfe51fe6e511a63e381\">\n.iconbox.av-ku2yp9ui-bea7afb59b286bfe51fe6e511a63e381 .iconbox_icon{\nbackground-color:#f8f8f8;\nborder:1px solid #636363;\ncolor:#636363;\n}\n#top #wrap_all .iconbox.av-ku2yp9ui-bea7afb59b286bfe51fe6e511a63e381 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-ku2yp9ui-bea7afb59b286bfe51fe6e511a63e381 .iconbox_content_container{\ncolor:#f8f8f8;\n}\n<\/style>\n<article  class=\"iconbox iconbox_top av-ku2yp9ui-bea7afb59b286bfe51fe6e511a63e381 av-no-box  avia-builder-el-7  avia-builder-el-no-sibling  \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title  '  itemprop=\"headline\" >\u806f\u7e6b\u6211\u5011<\/h3><\/header><div class='iconbox_content_container av_inherit_color '  itemprop=\"text\" ><p>\u5982\u679c\u9023\u7dda\u4e0a\u8cc7\u6599\u5eab\u90fd\u7121\u6cd5\u89e3\u7b54\u60a8\u7684\u554f\u984c\uff0c\u6b61\u8fce\u806f\u7e6b\u6211\u5011<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7vtwy-18a7bac84d0ca6b02867fae968ded65b\">\n#top .hr.hr-invisible.av-7vtwy-18a7bac84d0ca6b02867fae968ded65b{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-7vtwy-18a7bac84d0ca6b02867fae968ded65b hr-invisible  avia-builder-el-8  el_after_av_one_half  avia-builder-el-last  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-ku2zqyke-8f39895d5f4c97d2e6e52683e1511199 main_color avia-section-default avia-no-border-styling  avia-builder-el-9  el_after_av_section  el_before_av_google_map  avia-bg-style-scroll  container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-418'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column av-16ntoa-dbdc0b3d840c65e2e26b6b47214f5a62 av_one_half  avia-builder-el-10  el_before_av_one_half  avia-builder-el-first  first flex_column_div '   ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ku2yuf3z-dc613861066075739c46863a0d50406c\">\n#top .av-special-heading.av-ku2yuf3z-dc613861066075739c46863a0d50406c{\npadding-bottom:10px;\nfont-size:40px;\n}\n<\/style>\n<div  class='av-special-heading av-ku2yuf3z-dc613861066075739c46863a0d50406c av-special-heading-h2 blockquote modern-quote  avia-builder-el-11  el_before_av_toggle_container  avia-builder-el-first  av-inherit-size '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQ<\/h2><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div><br \/>\n<div  class='togglecontainer av-ku2zp7id-72d252742ca2c327256cac2e53d0f8a4  avia-builder-el-12  el_after_av_heading  avia-builder-el-last  ' >\n<section class='av_toggle_section av-ku2zdy8k-b5fff0fb65591f5d5ab0d2fd1b1b83ec'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>How to get started?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Select from our package according to your needs and register for an account. <strong>Please note that all account comes with 14 days free trial.<\/strong><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ku2zg2hm-75619699f474a3d3b9313c779de7ed6f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>Where can I purchase for a license?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Your BookingCircle license can be purchased after logging into your account.<\/strong> Select a license plan that suit your needs and pay directly.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ku3fwevo-a788dee2587eb049956ebb6c20838920'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>Do you offer discounts?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. When you <strong>pay for a year up front, you get a month FREE<\/strong>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ku3fv2zs-e0f4c27085410da2ff08bc3e1a5eb32c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>Will we be charged when our trial is up?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No. We don&#8217;t ask for your credit card up front, so you&#8217;ll only be charged when <strong><em>you<\/em> <\/strong>decide you\u2019re ready. Only if you want to continue after your trial, we will <strong>then<\/strong> ask for payment details.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ku30jvdl-705873dd94fd53e777116d5cb0cd77d1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>How do I change or cancel my plan?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please contact us to assist you at <a href=\"mailto:support@wavesoft.com\">support@wavesoft.com<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ku30mp6p-e1a6de765b3fb613bbf6eb80e13172e6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>Are there additional costs?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The only additional cost would be SMS text message credits; the price for SMS messages sent varies in different regions of the world.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ku30kj59-fd47bcaf00eaa21b01dfc0822aaf90ad'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>What about refunds?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>There&#8217;s no contract for BookingCircle \u2014 cancel at any time without penalty or hassle. If you prepaid for a year, we will refund you the unused months.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ku2zoeu3-2cff45fb745987da5ee4210e732fbe16'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-8' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'>Understand the dashboard<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>After logging in to your BookingCircle account, you will see a &#8220;Today&#8221; tab, here you will see your customer booking status. The top of the screen shows you the numbers of bookings in each group or shift. To the right of each booking will be functions like contacting your customer.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ku2zkeb4-5047b0bc726f65eb759969ee3b43d338'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-9' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9'>Create your first availability<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>To create a simple availability (aka time slot), log in to your account, tap on &#8220;Add&#8221;, choose a time which you are available for booking below.<\/p>\n<p>For a more complex setup, please visit our knowledge base for more information.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ku30oc1c-3127149f9225b1bbd2cfcc00049cbeb6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-10' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10'>What if I need more support?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>If you cannot find the information you need here or the knowledge base, we will be glad to assist you over email at <a href=\"mailto:support@wavesoft.com\">support@wavesoft.com<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><div class='flex_column av-14x1n6-705db6cfb5b0baf996b298bf71c892be av_one_half  avia-builder-el-13  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